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Account

How do I update my customer profile?

To update your personal information, follow these steps:

1. Login to your account
2. Select "Edit" under "Profile"
3. Make changes and save

For any other questions about changing your account information, please contact us via email at support@clka.net

How do I change the email address associated with my account?

To update the email address on your account, email: support@clka.net and include the following information in your email:

1. State "update my email" in the subject line of the email
2. In the body of the email, include your:
• ClickLendApp Customer ID
• New email address
• First name and last name3. Attach a non-expired photo ID (front and back)

Please allow up to three business days to process your request.

How do I change my password

To update your password, follow these steps:
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1. Login to your account
2. Select "Change Password" under "Profile"
3. Type in a new password and save
Use your new password the next time you log in.

What if I forgot my password?

To reset your password, follow these steps:
1. Select "Forgot your email or password?" under the login section on the upper right-hand side of our website.
2. Enter your email address and select the "Reset Password" button to have a temporary password delivered to the email address associated with your account.
3. Once you log in with your temporary password, you will be required to update that password immediately.

Repayment

How do I update my bank information?

To update your bank information, contact our Customer Support Team via email at support@clka.net. Please make all information changes at least two business days before your loan due date.

If you have already applied for your online loan, you will need to send a copy or photo of a voided check or bank statement for the new bank account via email to support@clka.net. The document must include your name, routing number and account number. Please do not submit a voided starter check, as we do not accept this as valid proof of bank information.

How do I provide payment information to the Collections Department?

For your protection, please do not email or fax any debit card or bank information. Please if you would like to set up a payment via debit card or any other method.

What if I don't have the money in my bank account to satisfy my upcoming payment?

We understand that sometimes life happens. We’re here to help. Contact us via email at least two business days before your upcoming payment to see if you’re eligible for a payment arrangement.

When I make a repayment, how soon can I receive another loan?

The exact time you will be able to reapply and receive funds after you have paid off your loan depends on your state of residence. You will be able to reapply through your ClickLendApp account.
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If you reapply and are approved, you will generally receive your funds once your previous loan payment has been successfully processed. You may be required to wait a few additional days if you reside in a state that mandates a cooling off period between your loans.
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Please refer to the Rates & Terms page of your state for more information.

What is an ACH payment and how does it work?

ACH (Automated Clearing House) is a form of electronic debit. When we present an ACH request to your bank, the bank will send us the specified amount of loan fees and/or principal that were outlined in your loan agreement. If the payment is returned because of insufficient funds, we may re-present the debit to your bank.

Am I eligible for a due date adjustment?

Due date adjustments may be possible depending on your state of residence, loan type and application information. If you are in need of a due date adjustment, please .

Why do I not receive emails from ClickLendApp?

ClickLendApp uses email to send you:
• Application status
• Repayment reminders and confirmations
• Promotions and more
These important account updates are why it’s essential you receive all email communications from ClickLendApp.
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To ensure you receive important emails from ClickLendApp, please take a moment to add support@clka.net to your address book or your spam "good list" or "whitelist". This helps your email provider recognize ClickLendApp as a trusted email source. If you are still not receiving emails from ClickLendApp, please contact our Customer Service Team.

Fraud and Security

How does ClickLendApp protect my personal information?

We use a variety of different technologies to protect your data. Learn more at our Online Security Center.

How do I identify potential fraud?

For tips on keeping your personal information secure or identifying and responding to potential scams, visit our Online Security Center.